Privacy Policy

Account data, order data, payment handling, email verification, security, and retention.

1. Information we collect

SureISP may collect account details such as email address, password hash, product preferences, wallet activity, order records, support history, and operational metadata needed to run the customer portal.

2. Why we use your information

We use customer data to:

• create and maintain accounts;
• process wallet recharges and orders;
• synchronize supplier-backed fulfillment into the portal;
• deliver password reset and security verification emails;
• investigate service issues, abuse, and support requests.

3. Payments and billing

Payment processing may involve third-party providers such as Stripe or other configured payment platforms. SureISP does not store raw card numbers. Billing events, order totals, and transaction metadata may be retained for operations, support, and compliance.

4. Email and security verification

SureISP may send transactional messages for password recovery, account security verification, and important account actions. These messages may be delivered through a configured transactional email provider.

5. Supplier-backed fulfillment

Some product deliveries require communication with upstream proxy suppliers. In those cases, the minimum necessary order and fulfillment information may be shared in order to provision, renew, replace, or troubleshoot the purchased service.

6. Cookies and sessions

SureISP uses session storage and security controls to keep users signed in, protect forms, and reduce abusive or automated traffic.

7. Turnstile and anti-abuse verification

SureISP may use Cloudflare Turnstile or similar anti-abuse systems on public-facing forms such as registration, login, or password recovery. Verification data may be processed to prevent spam, fraud, and automated abuse.

8. Data retention

Operational data, order records, payment logs, and temporary quotes may be retained according to SureISP cleanup and retention rules. Some records may be removed automatically after the configured retention window.

9. Data updates and support requests

Customers may contact support regarding account information, order issues, or correction requests. Certain data changes, including email changes, may require additional verification.

10. Contact

For questions about privacy, account information, or data handling, please contact SureISP support through the published support channels.